Hi All
Organization : Cable and Wireless
Location : Bangalore
Experience : 0-3 Years
KEY ACCOUNTABILITIES
• To answer calls in a professional manner and in a timely fashion, logging details of the incident or service request– ensuring that accurate and complete information is obtained.
• To resolve incidents or changes wherever possible at first point of contact or to assign the incident to the correct level2 team or 3rd Party accurately with initial diagnostics carried out.
• Ensure that Colleagues receive timely updates on incidents
• Ensure that incidents that occur across IT Services or involve multiple 2nd line groups are co-ordinated so that the customer receives a consolidated response from Cable and Wireless.
• Ensure that Priority 1 calls are immediately escalated to the Service Support Manager
• Ensure that Priority 2 to 4 calls are escalated correct and SLAs are not breached
• Ensure that Notification processes are followed.
• Follow documented/agreed business processes/procedures and keep abreast of changes. Identify and highlight any deficiencies in the business processes/procedures, offering recommendations and undertaking any corrective action as agreed by the Management Team to ensure the continuous improvement of customer service and satisfaction.
• Ensure that ALL alerts generated by our monitoring systems are investigated, incidents raised and the colleagues communicated.
• Progress Service requests to ensure they are carried out on time and accurately
• Understand the procurement process which is key to servicing many service requests
• Work on building up the knowledgebase to drive process improvements over time
• Identify opportunities for uplift of documentation either of the nature of updating existing documents or creation of new documents
• Coach and buddy up with new colleagues joining the function
• Ensure the Company’s’ obligations under ‘duty of care’ are fully met in respect of team members and their working environment.
• Ensure all Health and Safety requirements are adhered to and audits/work station assessments are completed on a regular and timely basis so that all reports work in a safe and secure environment.
• Ensure that the Data Protection Act is adhered to through maintaining confidentiality for both staff and customers
• Ensure all mandatory courses are completed on time
WORKING RELATIONSHIPS AND INTERFACES
• Customer – End User
• Team Leaders and team managers
• Resolving teams within IT and Customer Service
• Service Managers
• MI Managers
• Team Managers
TECHNICAL COMPETENCIES (Skills and Experience)
Essential
• Excellent telephonic communication skills, especially in managing UK accent
• Good understanding of UK Culture
• Ability to form rapport on phone with UK colleagues
• Understanding of Windows Infrastructure more focussed at the desktop level including remote desktop management
• Understanding of anti virus, patching process, image builds etc
• Very basic understanding of variety of platforms like Unix, Mainframes, SAP etc
• Understanding of IP networking, subnetting etc
• Ability to understand criticality of an issue when it is reported based on business impact
• Good analytical skills
• Innovative
• Excellent interpersonal skills
• Team player with ability to relate to team dynamics and team goals
• Engineering Degree with 0-3 years of work experience in a similar environment
Best Regards
Prabhjot Sokhi | Sr, HR Recruiter |HR e Source Consultants |
Contact No: 9810330486|
Email: prabhjot@hresource.co.in |prabhjot.hresource@gmail.com
“Please, add me on linkedin(prabhjot@hresource.co.in) and join the group “HReSource Consultants” to know about all the future positions with us”.
Friday, February 25, 2011
Opoening for Teradata Developer in Wipro Infotech in Mumbai
Hi,
Trust things are fine at your end.
We are HReSource, a leading executive search firm. We provide services to various leading IT Industry players. We have come across an opening matching your profile for one of our clients; I am sending you brief about the company and Job Description. Please mail across your updated resume so that we can proceed.
Organization - Wipro Infotech
Designation – Teradata Developer
Location – Mumbai
Experience: 3-5 Years
Roles and Responsibilities
Should be conversant with teradata sql and utilities. 4-6yrs experience. Good problem solving skills and should have done ETL in previous projects and should be able to guide the team.
Skills and Job Requirements
Should be conversant with teradata sql and utilities. 4-6yrs experience. Good problem solving skills and should have done ETL in previous projects and should be able to guide the team.
About Wipro:
Organisation: Wipro Infotech is a global Company with presence in 45 countries. It partners with 162 Forbes 2000 clients. It has a diverse talent pool of 53000 employees from 23 nationalities.
Financials: For the year ended March 31st 2007, Wipro Infotech recorded revenues of Rs 24835 Mn, representing a growth of 46% YoY. PBIT grew by 47% YoY to Rs 2139 Mn.
Geography: Wipro Infotech is the leading strategic IT partner for companies across India, the Middle East and Asia-Pacific. It has 9 regional offices in India besides offices in the KSA, UAE, Taiwan, Malaysia, Singapore, Australia, and other regions in Asia-Pacific and the Middle East.
Credentials: World's first Global Software Company to achieve Level 5 SEI-CMM
- World's first IT Company to achieve Six Sigma
-Top Network Integrator for the year 200
-No 2 Network Management Service Provider
-Majestic Partner of the Year 2006 by Sun Microsystems.
- Top SI partner of the Year 2006 by IBM
-Customer Advocacy Partner of the Year 2006 in Asia Pacific by Cisco.
Culture: "The Spirit of Wipro" is represented through the statements:
Intensity to win: Make Customers Successful. Team, Innovate, Excel.
Act with Intensity: Respectful for the individual. Thoughtful and responsible
Unyielding Integrity: Deliver in Commitments. Honesty and fairness in action
Please feel free to mail/call in case of any query. We will be more than glad to provide you the necessary inputs. We will be grateful if you can pass this information to your friends/Colleagues/Peers who would be interested in looking for a job change.
Looking forward to hear from you
Regards,
Prabhjot S Sokhi
Recruitement Executive
HReSource Consultants,
9810330486
E-mail: prabhjot@hresource.co.in
Trust things are fine at your end.
We are HReSource, a leading executive search firm. We provide services to various leading IT Industry players. We have come across an opening matching your profile for one of our clients; I am sending you brief about the company and Job Description. Please mail across your updated resume so that we can proceed.
Organization - Wipro Infotech
Designation – Teradata Developer
Location – Mumbai
Experience: 3-5 Years
Roles and Responsibilities
Should be conversant with teradata sql and utilities. 4-6yrs experience. Good problem solving skills and should have done ETL in previous projects and should be able to guide the team.
Skills and Job Requirements
Should be conversant with teradata sql and utilities. 4-6yrs experience. Good problem solving skills and should have done ETL in previous projects and should be able to guide the team.
About Wipro:
Organisation: Wipro Infotech is a global Company with presence in 45 countries. It partners with 162 Forbes 2000 clients. It has a diverse talent pool of 53000 employees from 23 nationalities.
Financials: For the year ended March 31st 2007, Wipro Infotech recorded revenues of Rs 24835 Mn, representing a growth of 46% YoY. PBIT grew by 47% YoY to Rs 2139 Mn.
Geography: Wipro Infotech is the leading strategic IT partner for companies across India, the Middle East and Asia-Pacific. It has 9 regional offices in India besides offices in the KSA, UAE, Taiwan, Malaysia, Singapore, Australia, and other regions in Asia-Pacific and the Middle East.
Credentials: World's first Global Software Company to achieve Level 5 SEI-CMM
- World's first IT Company to achieve Six Sigma
-Top Network Integrator for the year 200
-No 2 Network Management Service Provider
-Majestic Partner of the Year 2006 by Sun Microsystems.
- Top SI partner of the Year 2006 by IBM
-Customer Advocacy Partner of the Year 2006 in Asia Pacific by Cisco.
Culture: "The Spirit of Wipro" is represented through the statements:
Intensity to win: Make Customers Successful. Team, Innovate, Excel.
Act with Intensity: Respectful for the individual. Thoughtful and responsible
Unyielding Integrity: Deliver in Commitments. Honesty and fairness in action
Please feel free to mail/call in case of any query. We will be more than glad to provide you the necessary inputs. We will be grateful if you can pass this information to your friends/Colleagues/Peers who would be interested in looking for a job change.
Looking forward to hear from you
Regards,
Prabhjot S Sokhi
Recruitement Executive
HReSource Consultants,
9810330486
E-mail: prabhjot@hresource.co.in
Thursday, February 10, 2011
Opening for Sr. Dot net developer in Hyderabad in Wipro Infotech
Roles and Responsibilities
The Application Engineer will be responsible to get involved in all phases of development of applications. Will be responsible for completing technical specifications, develops basic/moderately complex code, prepares test data and carries out unit/end-to-end testing. Uses diagnostic tools and/or analyzes and uses vendor specifications to troubleshoot complex computer application problems to maintain or restore service or data to programs, leads the resolution of complex issues or escalates as needed to meet established service level agreements. Understands and analyses for the changes in BCP, quality, security and compliance requirements for supported area.
Should troubleshoot, maintain, create, and develop SQL databases and SSIS used as back-ends for existing or newly created front-end software applications.
This person must be a team player, guide other team members and also able to work independently and under pressure. Attention to customer service and professionalism is required. Strong verbal and written communication skills are critical to the success of the person in this position as there is a need to interact with other technical teams. On time reporting and escalation is required. Experience with troubleshooting, issue resolution and availability outside of normal business hours to address escalation and implement production changes is required.
Skills and Job Requirements
At least 5-6 years IT experience with primary focus and technical skills/experience in the following:
- Microsoft C#.NET, VB.NET, ASP.NET, .NET Framework 3.5 (1 year)
- SQL Server 2005/2000 database development, including data modeling and administration, stored procedures, user defined functions, CLR functions, Common Table Expressions, query optimization, DTS/SSIS packages
- Use and software manipulation of XML data and XML metadata.
- Knowledge of Javascript
Preferred Skills
- Strong application development experience
- User support and communication skills
- Object oriented design methods, patterns, UML, Use Cases, model-driven development
Best Regards
Prabhjot Sokhi | Sr, HR Recruiter |HR e Source Consultants |
Contact No: 9810330486|
Email: prabhjot@hresource.co.in |prabhjot.hresource@gmail.com
“Please, add me on linkedin(prabhjot@hresource.co.in) and join the group “HReSource Consultants” to know about all the future positions with us”.
The Application Engineer will be responsible to get involved in all phases of development of applications. Will be responsible for completing technical specifications, develops basic/moderately complex code, prepares test data and carries out unit/end-to-end testing. Uses diagnostic tools and/or analyzes and uses vendor specifications to troubleshoot complex computer application problems to maintain or restore service or data to programs, leads the resolution of complex issues or escalates as needed to meet established service level agreements. Understands and analyses for the changes in BCP, quality, security and compliance requirements for supported area.
Should troubleshoot, maintain, create, and develop SQL databases and SSIS used as back-ends for existing or newly created front-end software applications.
This person must be a team player, guide other team members and also able to work independently and under pressure. Attention to customer service and professionalism is required. Strong verbal and written communication skills are critical to the success of the person in this position as there is a need to interact with other technical teams. On time reporting and escalation is required. Experience with troubleshooting, issue resolution and availability outside of normal business hours to address escalation and implement production changes is required.
Skills and Job Requirements
At least 5-6 years IT experience with primary focus and technical skills/experience in the following:
- Microsoft C#.NET, VB.NET, ASP.NET, .NET Framework 3.5 (1 year)
- SQL Server 2005/2000 database development, including data modeling and administration, stored procedures, user defined functions, CLR functions, Common Table Expressions, query optimization, DTS/SSIS packages
- Use and software manipulation of XML data and XML metadata.
- Knowledge of Javascript
Preferred Skills
- Strong application development experience
- User support and communication skills
- Object oriented design methods, patterns, UML, Use Cases, model-driven development
Best Regards
Prabhjot Sokhi | Sr, HR Recruiter |HR e Source Consultants |
Contact No: 9810330486|
Email: prabhjot@hresource.co.in |prabhjot.hresource@gmail.com
“Please, add me on linkedin(prabhjot@hresource.co.in) and join the group “HReSource Consultants” to know about all the future positions with us”.
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