Strategic Account Manager-Ahemdabad

Designation- Strategic Account Manager
Location-Ahemdabad
Experience-8-13yrs

Skills and exp required

• BE/MBA with 6-8 yrs of experience in sales in IT Solution/ Services sales
• Should be number driven.
• Effective communication and interpersonal skills
• Business Expertise and knowledge of sales process & the business nuances in large enterprise accounts.
• Should have the flair to understand Technology and keep abreast with the changes in them.
• Commercial orientation & Relationship orientation with Good negotiation skills, problem solving skills and analytical skills.
• Work collaboratively and co-operatively across the whole organization and with key stakeholders and has to be a team player.
• Should have the will to try new things and initiatives.
• Should have exhibited persistence and patience in fighting deals.
• Should have handled large accounts (enterprise) and gone thru the full cycle of pre sales-sales-post sales-sustenance
• Should have architected solution for Large accounts like bank, mfr etc
• Should have a good presence on the field.
• Should have the skills of hunting for new opportunities.


Roles and Responsibilities

• Accountable for few Enterprise accounts in Gujarat with end to end responsibility of CSAT, revenue and targeted gross margin by being the single face of the company to the customers and is responsible toproactively identify needs and opportunities in the account.
• To act as the liaison between the company and its clients, and its their responsibility to see that, those clients are maximizing the value of the products and services provided. It is the duty to maintain, retain, and up sell to their portfolio of the accounts. Has to serve as a single point of contact for all presales, sales and after
sales engagements.
• Is the face of the customer for the internal teams and responsible to leverage resources from divisions and verticals for customer requirements and ensure that the LOB's fair interests in the account is taken care..
• Develop and grow strategic relationship with the accounts, which is mutually beneficial at all, levels. Also includes organizing Senior Management visit on a No need basis, Periodic review with customer / BU Head /AET / Technology Partner
• Transactional calls (meetings to sort out issues related to deliveries, proposals, pricing, support problems etc.).Coordinate with Divisional Sales, Inside Sales & Ops and articulate support required from them and interface with the Client for all opportunities / payment related issues
• Proactively and periodically review the current performance levels of our engagements in the account and plan actions based on the same.
Plan long term actionable to increase customer satisfaction and increase the company's share of wallet and get new LOB penetrations into the account.